Tag Archives: Customer service

Looking At Business Card Printing Sites

Five Terrific Business Card Sites

There are so many people who find themselves in a position of needing to have business cards made so they might easily convey a particular message they are looking to present or simply identify themselves in a professional manner.

Let’s take a look at five of the very best business card printing sites selected by a survey conducted of people that have had dealings in this area. These five all feature first quality cards, custom design tools and terrific prices for their service.

Looking At Business Card Printing Sites

English: Français : Carte de visite de Larry (Photo credit: Wikipedia)

 

Moo

Top quality card stock, numerous designs, terrific pricing and the ability to easily and quickly design one’s own cards have earned Moo the great reputation they have. Another of the great features they offer is the ability to include different designs or photos on every card. Printing and shipping of the cards is remarkably fast and excellent customer service a simple phone call away.

Got Print

Got Print is one of the leading favorites for those seeking the clean, elegant and more traditional type look of business card but make no mistake, they also offer a variety of different card sizes, sltocks and options of papers.

Vista Print

The leading candidate for those seeking the best price available for their business cards invariably turns out to be Vista Print. In addition, one can at times find deals from them that actually offer the consumer free business cards if they pay for the shipping costs.

Juke Box

This company which is headquartered in Canada but will ship anywhere in the world has grown a great reputation for those unique business cards you simply can’t find in other places. They have a vast selection of different card stocks and one can even get wood business cards from them.

OvernightPrints.com

The biggest advantage here is explained in the name. This is the source to come to when time is of the essence and one is seeking a fast turnaround but still a first quality finished product.

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Customer Service Problems Solved!

Just as looking at something under a microscope can reveal unexpected details, looking at your business in a similar way can also reveal some surprises! When was the last time you took a close look at how you are handling customer service issues? What are some common problems that don’t get handled properly?

Untrained Staff

Whether you own a small business or you are the supervisor of an army of employees, there has to be customer service training. If training has been neglected, how can it be addressed? For one thing, make customer service training part of your staff meetings. Customer service phone skills and person to person skills must be developed and maintained on a regular basis. Applying this suggestion will lead to a noticeable change in how your people treat your customers.

Inaccessibility

In the past, when customers were dissatisfied, they could waltz right into the storefront and speak with the owner face to face. This isn’t so common today, however. Businesses often lean toward having their “space” away from the client as much as possible. How can you strike a balance in your company? Look for ways to keep your business “human.” Your client needs reassured that doing business with you is the right decision. Make it easy for them to speak to someone who can provide that reassurance.

Not Keeping Promises

Promises are easy to make – and even easier to break. And this leads to a very unhappy customer! So before you make your next promise ask yourself, “Am I being realistic? Can I keep this promise?” You should be able to proudly state on your customer service resume that you excel in customer satisfaction. By keeping your promises to clients, you can honestly do so. And if, on a rare occasion, a promise must go unfulfilled, say that you are sorry without hesitation.

So, remember to look at your business under a microscope from time to time. You may see things you have overlooked. If it is lack of training, broken promises, or inaccessibility, identify it and correct it. Your clients will love you for it!

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Sales Process Steps | Top Tips

The sales process steps include six vital steps to complete a business transaction successfully in any industry. It requires good customer service skills to achieve these steps. Besides this, the business must also have complete and detail knowledge of the product which it sells in the working environment.

The first step to complete a sale includes meeting the customer. When a sales representative meets a customer, he must greet him and ask how he can help him. This will let the customer know that his presence is acknowledged at the location. Next, the sales representative must speak with the customer about what he is searching for. If the customer is not sure about what he is searching for, try to find out hat the customer is describing about his requirements. After knowing the requirements of the customer, take him to the products so that his issue is resolved.

Be sure that all the queries of the customers are answered properly. If you can’t answer customer queries, find a person who can answer the customer queries satisfactorily. This will have a good impression in the minds of the customers and they will know that the company values the customers and answers their questions and concerns. When the customer selects the product, speak with the customer about his chosen product and if you can offer better product than the one chosen by the customer suggest that particular product to the customer.

Now, the deal must be closed by asking the customer whether he is finished with the purchase of the product or whether he wants to check out. Lastly, finish the transaction y saying,” Have a good day” to the customer. This will enable supply chain visibility as more and more people will come to the store, if the customer service is best. Also try to advertise the company which will help to advertise the products you are selling. A follow of these simple sales process steps will ensure that the customer is serviced in a better way with a successful completion of a sale.

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6 Examples Of Excellent Customer Service Skills

How you ever had dealings with a representative to have excellent customer service skills? Didn’t it make you feel more confident and trusting in their ability and more open to make a purchase? There really are six skills which all customer-facing staff should have in order to ensure customer interactions are always going to be this favorable.

  1. The ability to resolve issues: Most interactions with customers relate to some complaint or problem. If the employee understands how they can resolve the problem more rapidly then the customer is going to be happier. This can be established through effective training an understanding of your book management systems.
  2. Proper time management: Every employee has to juggle several tasks at once. When you work in customer services then this becomes the norm. Customer service representatives need to be able to manage their time, be task oriented and understand the goals and deadlines they must hit. It is part of your company’s customer retention strategy to ensure issues are turned around as rapidly as possible.
  3. Having the right attitude: Anybody who interacts with customers should always have a professional and courteous manner about them. This applies whether this is face-to-face or in any sort of written or digital communication. Management and supervisors should be fostering and encouraging this proper attitude.
  4. Building trust: Employees with excellent customer service skills are able to establish a level of trust with customers. This comes about due to their level of experience and education about the products.
  5. Being a good communicator: The ability to interact effectively with your customers is paramount to good customer services. This also means being in active listener in order to ensure the true cause of issues are being discovered.
  6. Understanding your products and services: Lastly, those employees who have a clear understanding of what your company offers are better able to handle the variety of issues, complaints and bugs that customers raise. They are therefore better able to fix them more effectively.
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Free Help Desk Software

Saving money is important to most companies and a great way to save money is by using help desk software. Help desk software is basically a type of customer service software that allows you to manage and respond to client requests. It allows customers to contact a company with any issues or questions they may have concerning the provider company’s products or service. The customer can even track the request until it is completed. Due to the open source community response, there is a large availability of free help desk software on the internet. This software is top quality and is supported by the open source community.

There are two types of software available, HESK and Zen Help Desk. HESK is written in PHP, Hypertext Preprocessor. It is a trouble ticket software that utilizes MySQL for storage and retrieval of information. An online ticket is created and categorized by the customer. The categories are unlimited and can be customized to fit the company’s needs. Then the customer will choose an alert level for their issue that will help prioritize the complaint.

Once the customer has completed the ticket making processes, the help desk support software will send an email to the customer and the company’s help desk personnel telling them of the issue. The email notifications can be written to fit any company’s requirements. Zen Help Desk is written in ASP and uses MySQL for retrieval and storage of material and information. This program is full of features that will help most companies and their customers. Zen Help Desk is better suited for Microsoft servers, while HESK works well with Linux.

HESK and Zen Help desk have many features in common including being a free program off the internet. In order to start saving money and providing the best customer service, boost your help desk support system with one of these customer service software programs.

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Make Money At Home And Earn A Lucrative Income

An ever increasing number of people would prefer to make money at home, and doing so has many advantages. Having an office at home means less outlay for childcare and travel costs. Anyone using the internet to bring in a regular income could conceivable end up having more available money, than that earned through a conventional job.

The difficulty arises by the fact that, when it comes to a job, people require a sense of security. It is imperative that money flows in at a steady rate. Many online work options are related to business, and while some ventures may bring in a lucrative sum, others may not.

An ideal situation for making money from home would be to secure an online job that can be done from home. In this way, you will be assured of regular income and avoid the normal expenses related to working in a traditional environment.

The following jobs can be considered when seeking a regular income:

Customer Services: There are call centre companies who outsource their work to people willing to work from home. The advantages include flexible hours that can be fitted around your own schedule. The only setback is that you may be required to purchase any equipment, like a printer, should you require any.

Web Design: This can easily be done from home base, and most people have great success doing web design on a freelance basis. You may try locating a local company who is looking for a web designer to work on design tasks at home.

Consultant: This is an excellent option for anyone who has specialized knowledge of a subject. A great idea would be to perform consulting duties for a company, and share your knowledge while receiving a paycheck. Some highly sought skills include management of business, computer networking and legal advisors.

Tutors: It is a fact that a growing number of students are being tutored online. This type of tutoring is very convenient and students can use these services when they need them. Some skills are necessary to become a tutor, and if you fit the bill, you can apply for a position with some of the online companies who offer this service.

Virtual Assistant: Secretarial services are also becoming home based, with many small business owners preferring to hire someone only when they need to. You can begin by approaching online virtual assistant companies, who may hire you to perform a variety of secretarial tasks. This is a great service for business people who do not require a full time assistant.

While most of the make money at home jobs can be performed on a freelance basis, they are all excellent ideas for bringing in a regular income and can aid you in finding the best companies to work for. Many companies provide ongoing work, and by joining up with them, you will be able to find that job security that everyone requires when opting to leave the rat race and work at home.

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