Tag Archives: Education and Training

Finding The Best PMP Training

Becoming a project management professional is not always as traumatic as it may seem. PMP training builds on management training that the person already has, but delves into some of the more arcane areas, such as how to compute worker efficiency via output and working hours. Proper PMP training will also include a number of tips and tricks on how to be a better manager. However, there are some issues that need to be debated when it comes looking at online PMP training.

There are a number of sites that will teach you how to become a project management professional, but some are essentially worthless. It pays to do your research; your human resource specialist is a good place to start, as he tends to keep an eye on which sites offer PMP training, and which people wash out when they manage projects. It also helps to look at the people you know manage projects well or horribly, and where they learned how. Too many people forget that they established social media accounts for more than funny pictures; your contacts, online and off, can you help cut the wheat from the chaff by offering their experiences and whether or not a particular course was worth it as well. You have a lot of information available to you when you are looking at obtaining training, especially if you pay attention to those around.

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Leadership Training Programs On New Strategic Thinking

Many people thinking that training and development programs are great excuses to be away from the humdrum of their every day tasks and responsibilities. Little do they know that leadership training and development programs, for example, are meant to help them become better at what they do, and are not merely ways for them to have a paid vacation. One reason why many people have this notion of training and development programs is there are programs that lack focus, and fail to emphasize a certain point or lesson. And there can be several lessons learned from these programs, given that the programs are properly designed and delivered to the right kind of participants.

Most leadership training programs focus on developing the leadership skills of participants. Others help participants learn more about different leadership styles that are best suited for certain human behavior, interactions, reactions, and environmental circumstances. There is practically no limit in what a leadership development program can teach to participants, as long as the lessons can help leaders and future leaders better understand their responsibilities and become better at what they do. Such is the case of programs that focus on new strategic thinking.

Leaders generally have an idea of strategic thinking and how important this can be to the success of the organization. However, it is not enough that they are aware of this concept. They must also update themselves of developments in strategic thinking and strategic management. The good thing is there are now leadership training programs that focus on new strategic thinking.  These programs are designed to help leaders and future leaders find the balance between meeting the expectations of today and the requirements and opportunities of tomorrow.

Leadership development programs on new strategic thinking help participants learn how they can keep an eye on the different opportunities, issues and concerns that can affect the future of the organization. These programs are typically highly interactive learning experiences where participants can now more about the practical strategic thinking model, as well as its related tools. These programs are learning events that have rich exercises and provide opportunities to develop the practical skills that can help leaders and future leaders successfully capitalize on the various forces and events that shape their future.

The next time you are asked to join  leadership training and development program, expect more than just a paid vacation. It would be the best time for you to sharpen your skills as a leader.

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Using Process Improvement Tools In The Business Development Process

In a tough economy like today and a market that is full of competition, businesses are always looking out for things to do to improve the bottom line while at the same time giving quality service. Process improvement tools found in Six Sigma methodology are used by all sized companies and in all industries to solve these problems.

Six Sigma Thrives For Improvement

Six Sigma is a piece of a business development process that finds opportunities for improvement and solutions based on analyzing data. This takes the toughness out of finding solutions which means that change is more likely to bring on positive results. Companies can not gamble on answers that do not improve or make the issue worse than it already is.

After issues have been found and solved, the business development process of Sigma Six is not finished. The philosophy of the method is that procedures can constantly be improved and when the largest opportunity has been solved, it is time to locate the next challenge. Meanwhile, the method keeps measurements about improvements to make sure the problem does not happen again and that all the procedures perform at a high level.

Six Sigma projects are done to aid the improvement of production, lessen the amount of defects that lead to customer dissatisfaction, and not waste time in time and product. Continuing improvement is essential for a company that wants to be competitive in this consumer centered market.

Even though there is more options in process improvement tools, Six sigma is respected and well known to give good results. Companies that want to use this system can send their employees to training in order to become Black Belt Certified or bring in professional trainers. They can also get consulting firms that will head improvement projects and aid with analyzing data.

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Coaching And The Role Of Teamwork Workshops

Coaching is a process that is often interchanged with mentoring and it enables an individual or company to achieve their full potential. These services are often paid for and they help the individual to make real and lasting change by motivating and changing their thought processes, allowing the individual to identify their needs, motivations, desires and skills. This often done through questioning techniques which allow the client to facilitate their own thought processes to find solutions. A coach or mentor will help the client to set appropriate goals and have methods in place which will assess their progress.

Teamwork is the heart and soul of any family, relationship whether personal or in a company. Having a motivated workforce can make the difference between meeting your company’s goals or failing. This is because it is the spirit of teamwork that brings creativity and life into any organization. After companies realized how important it is to the success of their company, many of them have taken the time and resources to invest in teamwork workshops. Every leader needs to build teamwork within their organization but many of them tend to ruin their efforts through a lack of awareness.

Team building workshops are designed to help form a new level of teamwork awareness in each member of your team. These workshops are designed to cater specifically to the needs of each organization that is right depending on your needs and situation. Teamwork workshops often involve team building exercises, interactive training and exercises, assessments, role play and facilitated group discussions.

Coaching can be tailored to meet your organizations needs to one hour or to a full day or over a weekend. Coaching is best done in a different context away from work to enable all the participants to be able to relax. The office is often filled with interpersonal conflicts and task based patterns that cause individual employees to lose sight of the value of teamwork which ends up de-motivating the whole team. This is the reason why teambuilding workshop should be held away from the office.

It is important to develop an ongoing teamwork workshop program. This is done by organizing regular team building workshops as new relationships are formed, team members get new insights into the value of teamwork and new levels of understanding and empathy are opened. There is a lot of fun and games but with a deeper purpose behind it. Each activity is debriefed afterwards in an interactive session where everything that happened during the experience is discussed and how it relates to teamwork in the workplace to ensure there is change.

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Team Building Relieves Stress And Builds Bonds

Team building activity

Image by IITA Image Library via Flickr

Nothing is ever easy in this world. No one really gets what he wants by merely lying around and not doing anything. Everyone works hard for what they want to achieve, and they really put their hearts out into it. Sometimes, little things would require great amounts of effort to be achieved, but people do them anyway for their goals. Some people may find it harder than the others to get what they want, but they still strive for it anyways.

People have been working hard all their lives, actually. As kids and as students, they study well to have good grades and move up the educational ladder, and finally finish their studies. Graduating from school would then mean that they would have to find a job so they could live and stand on their own two feet. Finding a job that would suit their preferences and their educational background is not that easy either. Oftentimes, for most people, it takes them quite a while to land the right job for them. They take on several jobs first until they find the right one for them.

Now, when they get a job, the working hard part even doubles. They have to live up to the expectations that their employers have for them. To maintain a good performance at work means to be responsible, efficient, and be a team player. Giving tasks their best shot and always putting their best foot forward sometimes works wonders for them. Their supervisors see the effort that they are exerting into their jobs, and they see their dedication.

During instances that they really have a hard time accomplishing their tasks, seeking help from their supervisors will show their eagerness to learn and improve. Managers often do employee coaching to find out the weaknesses of their people, and help them turn these into their strengths and help them perform better. Doing this for an individual employee can actually help the progress of the whole company. Some even go on a team building, which both strengthens their working relationship, and relieves them of the stress they get from work.

Working hard can sometimes take its toll on a worker and physically and mentally incapacitate him to do his job. Being a diligent worker is good, but it also pays to unwind and step back and admit you need the help of others sometimes. Seeking employee coaching from the experts and joining team building can definitely make you feel refreshed to continue working and performing.

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Customer Service Problems Solved!

Just as looking at something under a microscope can reveal unexpected details, looking at your business in a similar way can also reveal some surprises! When was the last time you took a close look at how you are handling customer service issues? What are some common problems that don’t get handled properly?

Untrained Staff

Whether you own a small business or you are the supervisor of an army of employees, there has to be customer service training. If training has been neglected, how can it be addressed? For one thing, make customer service training part of your staff meetings. Customer service phone skills and person to person skills must be developed and maintained on a regular basis. Applying this suggestion will lead to a noticeable change in how your people treat your customers.

Inaccessibility

In the past, when customers were dissatisfied, they could waltz right into the storefront and speak with the owner face to face. This isn’t so common today, however. Businesses often lean toward having their “space” away from the client as much as possible. How can you strike a balance in your company? Look for ways to keep your business “human.” Your client needs reassured that doing business with you is the right decision. Make it easy for them to speak to someone who can provide that reassurance.

Not Keeping Promises

Promises are easy to make – and even easier to break. And this leads to a very unhappy customer! So before you make your next promise ask yourself, “Am I being realistic? Can I keep this promise?” You should be able to proudly state on your customer service resume that you excel in customer satisfaction. By keeping your promises to clients, you can honestly do so. And if, on a rare occasion, a promise must go unfulfilled, say that you are sorry without hesitation.

So, remember to look at your business under a microscope from time to time. You may see things you have overlooked. If it is lack of training, broken promises, or inaccessibility, identify it and correct it. Your clients will love you for it!

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