How you ever had dealings with a representative to have excellent customer service skills? Didn’t it make you feel more confident and trusting in their ability and more open to make a purchase? There really are six skills which all customer-facing staff should have in order to ensure customer interactions are always going to be this favorable.
- The ability to resolve issues: Most interactions with customers relate to some complaint or problem. If the employee understands how they can resolve the problem more rapidly then the customer is going to be happier. This can be established through effective training an