The sales process steps include six vital steps to complete a business transaction successfully in any industry. It requires good customer service skills to achieve these steps. Besides this, the business must also have complete and detail knowledge of the product which it sells in the working environment.
The first step to complete a sale includes meeting the customer. When a sales representative meets a customer, he must greet him and ask how he can help him. This will let the customer know that his presence is acknowledged at the location. Next, the sales representative must speak with the customer about what he is searching for. If the customer is not sure about what he is searching for, try to find out hat the customer is describing about his requirements. After knowing the requirements of the customer, take him to the products so that his issue is resolved.
Be sure that all the queries of the customers are answered properly. If you can’t answer customer queries, find a person who can answer the customer queries satisfactorily. This will have a good impression in the minds of the customers and they will know that the company values the customers and answers their questions and concerns. When the customer selects the product, speak with the customer about his chosen product and if you can offer better product than the one chosen by the customer suggest that particular product to the customer.
Now, the deal must be closed by asking the customer whether he is finished with the purchase of the product or whether he wants to check out. Lastly, finish the transaction y saying,” Have a good day” to the customer. This will enable supply chain visibility as more and more people will come to the store, if the customer service is best. Also try to advertise the company which will help to advertise the products you are selling. A follow of these simple sales process steps will ensure that the customer is serviced in a better way with a successful completion of a sale.
- Six Ways Of Improving Customer Service Skills (AuthorityArticles.com)
- An Essential Customer Service Skills List For Customer Facing Employees (iamsellingtoday.com)
Sales Process Steps | Top Tips by Steve