Tag Archives: Skill

6 Examples Of Excellent Customer Service Skills

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How you ever had dealings with a representative to have excellent customer service skills? Didn’t it make you feel more confident and trusting in their ability and more open to make a purchase? There really are six skills which all customer-facing staff should have in order to ensure customer interactions are always going to be this favorable.

  1. The ability to resolve issues: Most interactions with customers relate to some complaint or problem. If the employee understands how they can resolve the problem more rapidly then the customer is going to be happier. This can be established through effective training an understanding of your book management systems.
  2. Proper time management: Every employee has to juggle several tasks at once. When you work in customer services then this becomes the norm. Customer service representatives need to be able to manage their time, be task oriented and understand the goals and deadlines they must hit. It is part of your company’s customer retention strategy to ensure issues are turned around as rapidly as possible.
  3. Having the right attitude: Anybody who interacts with customers should always have a professional and courteous manner about them. This applies whether this is face-to-face or in any sort of written or digital communication. Management and supervisors should be fostering and encouraging this proper attitude.
  4. Building trust: Employees with excellent customer service skills are able to establish a level of trust with customers. This comes about due to their level of experience and education about the products.
  5. Being a good communicator: The ability to interact effectively with your customers is paramount to good customer services. This also means being in active listener in order to ensure the true cause of issues are being discovered.
  6. Understanding your products and services: Lastly, those employees who have a clear understanding of what your company offers are better able to handle the variety of issues, complaints and bugs that customers raise. They are therefore better able to fix them more effectively.

Of Coaching And Teamwork Workshops

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We often think of sporting events when we hear the term coach. However, coaches are not only found in football fields, basketball courts or in the locker rooms. They are also present in our places of work – no matter what the nature of our job is. A professional coach is someone who can support us through the process of attaining personal or professional goals. There are several coaches out there and each of them can have different coaching styles. Nevertheless, they all come down to common denominator: their job us facilitating in nature. They tend to ask a lot of questions but we cannot expect them to give us counsel or therapy.

So what exactly is a coach? More importantly, what does a coach exactly do? Coaches help us better understand our roles in the organization, and how our actions and decisions can impact other people around us. Coaching can be done with a group or it can also be one-on-one. Coaches help us in the key part of our learning development. In fact, several organizations consider this technique as crucial to their strategy. While managers can learn the basic skills in this craft, there are some organizations that prefer bringing in third-party professional coaches to the company.

Coaching can also help managers update their leadership abilities and their management skills. The effects of such can be applied in team meetings, teamwork workshops, and similar, more traditional venues for group facilitation. Some view this concept as similar to tutoring however, there can be some differences. It is not the same as instructing where an instructor simply disseminates knowledge. It also differs from mentoring where a mentor shapes mental attitudes. We can view this as an instructor training us for immediate tasks, a mentor giving us life shaping, and a coach supporting us in our achievements.

This concept can be viewed in many different ways, just like mentoring and the different styles of line management and training. It is further complicated by the seemingly overlapping of many of these activities. But simply put, this concept can be viewed as the manner by which a coach is able to identify the skills and capabilities that are within a person that will help him or her achieve goals through using them to the best of their ability. And in this manner, thereby increasing independence and minimizing reliance.

If you are recommended for coaching or to participate in teamwork workshops, do not take this negatively. Always keep in mind that these are developed to help you be at your best and ultimately succeed in your goals.

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